Privacy Policy

1) Who we are

Windalor (PE). Address: 15 Velyka Vasylkivska St, Kyiv, 03150, Ukraine. Email: contact@windalor.com. Phone: +380 932 586 8680.

2) Personal data we collect

• Contact details you provide via the contact/lead form (e.g., name, phone number, email).
• Information needed to perform the used car inspection and buyer assistance (e.g., car details provided by you, inspection request details).
• Service-related data such as the report delivery address and communication history for coordinating the inspection and sending the inspection report.
• Technical data generated during website use (e.g., IP address, device/browser identifiers) only when necessary for providing and securing the service.

3) Purposes and legal grounds

We process personal data for the purposes described below:

• To manage your inquiry and contact you about the requested inspection and buyer assistance.
• To perform the inspection services and provide/send the inspection report to you.
• To maintain service quality and resolve issues.

Legal basis and disclosures are made in accordance with applicable Ukrainian law, including:

- Закон України "Про захист персональних даних", On Protection of Personal Data | on June 1, 2010 № 2297-VI.

If you submit electronic orders/communications, the processing is carried out in line with the requirements of:

- Закон України "Про електронну комерцію".

4) When we share data

We may share personal data only to the extent necessary to provide the service (for example, with service providers involved in delivering the inspection report and coordinating communications). We require such recipients to process personal data in accordance with applicable law and for agreed purposes.

5) Data retention

We retain personal data for as long as necessary to provide the inspection and buyer-assistance service, deliver the inspection report, and comply with legal obligations. After that, we securely delete or anonymize data in accordance with internal procedures and Ukrainian law.

6) Cookies and tracking

If we use cookies that identify users or are used for non-essential tracking/ads/identification, we treat such cookies as personal data under Ukrainian law and provide a consent mechanism for those purposes. The legal approach is based on:

- Закон України "Про захист персональних даних".

Where applicable, we also ensure that any electronic marketing communications are sent only under the required consent and opt-out/identification requirements in Ukraine, including:

- Закон України "Про електронні комунікації" (1089-IX).

7) Your rights

Under Ukrainian law, you may request information about your personal data we hold, request access, rectification, or deletion, and other rights provided by applicable legislation. You can also object to processing in cases provided by law.

We will respond to your request in accordance with the requirements of:

- Закон України "Про захист персональних даних", On Protection of Personal Data | on June 1, 2010 № 2297-VI.

8) Contact for data requests and questions

To submit a request related to your personal data, contact:

Email: contact@windalor.com
Phone: +380 932 586 8680